Industry
Commercial Heat Treating
Founded
1974
Location
Houston, Texas, USA
Product Interest
QISS QMS
SEI Heat Treat provides commercial heat-treating services to the steel supplier and metalworking industries. Since its inception, the company has been dedicated to its customers, a philosophy that has driven continued growth and high customer satisfaction. SEI Heat Treat’s Quality Management System is certified to ISO 9001:2015, and the company’s quality policy focuses on continuous improvement, providing services that meet or exceed customer requirements, and maintaining a safe work environment. SEI Heat Treat and its sister company, Magnum Metal Treating, are both based in Conroe, Texas, specializing in heat-treating services. Both companies have maintained their ISO 9001 certification since 2007 and share the same quality documentation, ensuring consistent processes and standards across both locations.
Challenge
Prior to implementing QISS currently renamed as QISS QMS, SEI Heat Treat and Magnum Metal Treating relied on a manual quality system. Managing quality documentation, calibration updates, employee training, and other quality processes was cumbersome, involving numerous spreadsheets and log forms. The team faced significant challenges with:
- Document control
- Calibration record management
- Tracking employee training requirements
- Consolidating and monitoring nonconformance reports (NCRs)
- Preventive maintenance scheduling
The manual system consumed significant time and made it difficult to focus on improving overall service quality.
Solution
Both companies implemented QISS quality software from QIA to modernize and streamline their quality management processes. The setup process took about a month, during which QIA staff worked closely with the companies to configure the system according to their specific needs.
- All employees gained access to QISS for reviewing work instructions, printing quality forms, and managing training and calibration records.
- The Task Box feature became a central hub, tracking document control, NCR activity, training, and even preventive maintenance tasks.
- The system was flexible enough to integrate additional safety and environmental tasks beyond the core quality processes.
Results
Increased operational efficiency by an estimated 30%, allowing the quality manager to focus on service improvement rather than administrative tasks.
Simplified compliance with ISO 9001 standards through centralized documentation and automated tracking.
Improved employee engagement and accountability, as staff can directly access necessary resources and manage their own training.
Conclusion
QISS has empowered the company to maintain high standards, streamline operations, and confidently meet audit requirements, making it an essential tool for companies focused on quality management.