Industry
Machining and Fabrication
Founded
1983
Location
Houston, Texas, USA
Product Interest
QISS QMS
Moore Fabrication has delivered precision CNC machining and fabrication for over 30 years, producing metal and plastic parts to exact specifications. With advanced technology, skilled expertise, and a commitment to clear communication, Moore partners with customers to solve complex challenges and deliver quality results—on time and beyond expectations.
They sought to strengthen its quality management system (QMS) to align with ISO standards and improve overall efficiency, productivity, and product quality. Facing growing competition and operational challenges, Moore Fabrication turned to the Quality Institute of America (QIA) and their integrated software solution, QISS (Quality Information System Software) , currently renamed as QISS QMS, for a comprehensive improvement strategy.
Challenge
Before engaging QIA, Moore Fabrication faced several key challenges:
- Inefficient organization of shop operations and documentation
- Quality inconsistencies that resulted in higher rejection rates
- Limited process visibility and performance tracking
- The need to implement and maintain an ISO-based management system without adding staff or administrative overhead
The company wanted a tailored, practical solution that would engage its workforce, streamline quality processes, and deliver measurable results — not a generic, one-size-fits-all consulting package.
Solution
Moore Fabrication was introduced to QIA by a senior executive who had successfully worked with them in the past. From the outset, QIA’s team demonstrated exceptional industry expertise, personalized attention, and integrity in their consulting approach.
QIA’s solution included:
- Providing hands-on support throughout every stage of system development and ISO implementation
- Delivering a customized engagement focused on real operational needs, not inflated consulting hours
- Implementing QISS, a comprehensive, user-friendly, and fully integrated management software designed to manage documentation, compliance, and continuous improvement in one platform
Through their mentorship and technology, QIA empowered Moore Fabrication’s internal team to confidently manage and grow their own quality system.
Implementation Highlights
Over a six-month period:
- QIA consultants collaborated closely with management and shop personnel to integrate QISS into daily operations
- ISO-based processes were developed and documented with precision and clarity
- Employees received training that improved understanding, accountability, and engagement across all levels of the organization
Results
Within just six months of implementation, Moore Fabrication achieved substantial improvements across its operations:
- Shop Organization – Streamlined layout and improved workflow visibility
- Error Reduction – Significant decrease in production mistakes
- Product Quality – Noticeable improvement in consistency and finish
- Production & Profitability – Increased output and higher margins
- Customer Retention – Return of previously lost clients
- Employee Engagement – Workforce demonstrated stronger accountability and initiative
- Training Effectiveness – Company-wide improvement in process understanding
- Continuous Improvement – Employees began suggesting new process enhancements
Conclusion
Through QIA’s expert consulting and the implementation of the QISS software, Moore Fabrication successfully modernized its quality management system and achieved measurable business growth. The collaboration led to improved efficiency, reduced waste, enhanced quality, and renewed customer confidence — all without increasing staffing levels or administrative complexity.
QIA and QISS proved to be powerful catalysts for sustainable operational excellence, providing Moore Fabrication with a scalable, ISO-based framework for continuous improvement and long-term success.