Interpretations of all the three standards from the implementation viewpoint, using the widely acclaimed ‘LAB” method. This method gives you the ability to “fit” the interpretation to your strategic interest.

Discussion on more than a dozen powerful techniques on how to get the most from the standard in terms of business benefits.

Implementation strategies both for companies who want to do the minimum to achieve and maintain certification, and for those who want to achieve world class performance. The concept of the "complete management system" will be explained, along with new computer based tools to automate the Quality Management System. Step by step plan on how to do it all--Progress your system from silver to gold to platinum levels.

"I would like to say that I did not know anything about ISO 9000 prior to this course. This course not only informed me about ISO 9000, it helped me get ready to implement ISO 9000 in my company."
—Nisseki Chemical

 This course covers everything you need to know to conduct your own internal audits, as well as conducting audits of your suppliers. This course will allow you to develop the expertise and experience to conduct internal audits in your organization, as required by the standards.

This course explains the types of audits in detail, and takes you through the process from planning and preparation to the actual audit. In this course you will participate in a simulated audit, using case studies and sample manuals. 

If you decide that this training better suits you on-site, then we will use your company as the case study instead of a theoretical model. This allows you to address problems in your company by actually conducting an audit. From these audits you can determine potential areas that need improvement while ensuring that the system can and does operate as intended according to the standards.

We can also use examples from your company in the publicly offered course.

"The instructor was one of (if not) the best I have seen in the ISO 9000 field. I recommend sending as many of our internal auditors as you can to this training in the future."
-- Lockheed Martin

 This course will help you to develop the most powerful engine for continual quality improvement of product, effectiveness and efficiency of the business processes, and ultimately, the profitability of the enterprise.

We cover analysis of the ISO 9000 standard, Different types of Actions, Proper use of teams, Problem Identification Techniques, Problem Definition Techniques, Types of causes, Data Collection, Diagnostic Methods, Root Cause Analysis, Designing the action, Solution Generation techniques, How to plan for preventing problems, Designing a good information system to aid in managing the process of continual improvement. Quizzes and workshops included.

Trainees are provided easy to use tools that can be employed in graduated fashion. Companies will find that this program can be used in its simplest form for preventing quality problems in a product, all the way to aiding in improving business processes of all types, including links with capital improvement programs. You will learn how to have one integrated improvement program for the entire company.

"I would like to say that I did not know anything about ISO 9000 prior to this course. This course not only informed me about ISO 9000, it helped me get ready to implement ISO 9000 in my company."
--Nisseki Chemical

 This course covers Background on Internal Auditing, Definitions and Concepts regarding Environmental Management, Clause by Clause Interpretation of ISO 14001, General understanding of ISO 19011, Internal Auditor Responsibilities, Environmental Systems Auditing, Audit Reporting and Follow-up Audits.

Why you should take this course:

• Understand the requirements of ISO 14001 and 19011.
• Understanding of how to audit using the Process Approach.
• Understanding of how to audit to the ISO 14001 Requirements.
• Provide audit credentials for your auditing staff.
• Help your company prepare for ISO 14000 Certification.
• If you are already certified, this course will help you to improve your system and show you how to make it more effective.
• Help you to continuously improve your environmental management system.

 If you need a quick yet comprehensive understanding of ISO 9000 either as a first time introduction or as a refresher, you need to attend this one day course. Specially packed with information for decision makers.

Topics include:

• The historical aspect of quality system standards and management science, including published data on performance. 
• Purpose and role of a Quality Management System in continuous improvement of effectiveness, consistency and customer satisfaction.
• The eight Quality Management Principles
• The different members of the ISO 9000 family, and their interrelationship--Interpreting the requirements of ISO 9001 to use an integrated management tool
• The most cost effective method for implementing ISO 9000, achieving certification, and getting the most out of your system. The QIA three-step process to achieve this: 

  1.  Design the Quality Management System using the “LAB” method for interpreting the standard. This method is an innovative technique to recognize different levels of interpretation that are possible for each section and sub-section of the standard.

  2.  ISO 9001:2000 prescribes the use of metrics in different parts of the standard. The principles of the “Balanced Score card” first postulated by Drs. Kaplan and Norton should be used to select and design strategic metrics that can then be used to deploy the organization’s Mission and Quality Policy. The pervasive structure of ISO 9001:2000 as a management system can be a tool to help exploit the full potential of the Balanced Scorecard.

  3.  The underlying engine of Six Sigma- namely, DMAIC, or Define, Measure, Analyze, Improve and Control fit very nicely into 8.5.2 and 8.5.3 (Corrective and Preventive Action). A method to integrate Six Sigma into an ISO 9001:2000 system will be shown.

"During the course I was impressed with your real world versus textbook approach to the implementation of ISO 9000. Not only did you provide a sound implementation approach, the in-depth discussion on expected implementation pitfalls and problem areas prepared me to avoid these areas. My job has been made much easier armed with the knowledge imported from this course."
--Lockheed Martin

This one day interactive hands-on training designed for the executives (President, VP, Directors, Managers, etc.).

Course Curriculum:

• Introduction to six sigma
• Strategic view of six sigma
• Relationship between QMS and six sigma
• Benchmarking of Six Sigma process
• Six sigma deployment strategy
• Roles & responsibilities
• Governance model of six sigma
• Training and certification requirements
• Overview of measure, analyze, improve and control
• Project selection and implementation

This 3 days interactive hands-on training designed to make the six sigma leader/champion to become a leader to lead the overall six sigma program.

The curriculum as follows:

• Introduction to six sigma
• Strategic view of six sigma
• Relationship between QMS and six sigma
• Benchmarking of Six Sigma process
• Six sigma deployment strategy
• Roles & responsibilities
• Governance model of six sigma
• Training and certification requirements
• Overview of measure, analyze, improve and control
• Project selection and implementation
• Measurement analysis process (COPQ, RTY, PPM, etc.)
• Model and Methods for improvement
• PDCA cycles
• Process improvement model
• Measurement
• Analysis
• Improvement
• Control
• Project management (application, planning and monitoring)
• Quality management system (QMS)
• Introduction of basic statistical and quality tools