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Non-Conformance (NCR) module of Quality Management Software QISS is designed to keep track of Nonconformance detected in an organization. The source can be a Supplier, Customer or Internal. Nonconformance categories can be setup and each nonconformance is linked to a category. Furthermore, disposition types are setup for each category so that the NCR can use dispositions that are specific to the category and dispositions can be associated with Quantity, Material, and Labor. In order to include client-specific information to Non-Conformance (NCR), the field-mapping is added to Quality Management Software QISS. The Non-Conformance (NCR) originated in this module can be escalated to a Corrective/Preventive Action in order to prevent deficiencies in future as continuous improvement opportunity.

Non-Conformance (NCR) Manager assigned by the Administrator will act as super user for this module. He will be responsible for setting up or delegating setup of permissions to other employees within NCR Module. The permissions for activities can be granted to groups, departments, individual users, and/or all users in the system. According to the permissions granted to them, different users may see different links/items in the task list as well as in Non-conformance Menu. This module meets requirements of ANSI/ASQ/ISO Q9001: 2008 clause 8.3 ‘Control of Nonconforming Material’.

Non-Conformance (NCR) Introduction Video

Non-Confromance Features
  • Ability to Initiate Internal or Supplier NCR
  • Ability for the supplier to login and complete necessary actions
  • Ability to add customized fields
  • Ability to send to MRB members
  • Ability to setup Failure modes, Categories and Disposition types
  • Ability to make Disposition Decisions and Actions
  • Dashboard to view pending assignments
  • Charts & Reports

“The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A document procedure shall be established to define the controls and related responsibilities and authorities for dealing with Nonconforming product.”

ISO 9001:2008 / ISO 9001:2015 Quality management systems – Requirements, Clause 8.3


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