Making sense of and

Implementing a


Using Corrective Action,

Preventive Action and Risk


presented by

Course Title

Making sense of and Implementing a RISK BASED IMPROVEMENT PROGRAM (RBIP) Using Corrective Actions, Preventive Actions, Risk Management


The CAPA process has always been a priceless model for extending the power of PDCA, which has been the undisputed genesis of systematic Continual Improvement. The concept of Risk Based Thinking in ISO 9001:2015 can provide a logical framework for a powerful continual improvement system. This training will enable students to start such a system.

Course Outline:

  • What is Corrective & Preventive Action (CAPA)?
  • A history of CAPA through 5 revisions of ISO 9001: 1987 through 2015.
  • Implication of the removal of Preventive Actions from ISO 9001:2015
    • Replaced by pervasive Risk Based Thinking
    • The removal of the term is not the same as removing the requirement
  • Design of a robust Improvement Program using CAPA and Risk Based Thinking of ISO 9001:2015
    • Techniques-Tool Kit
    • Problem/ Risk Identification
    • Problem/ Risk Definition
    • Risk Analysis and RPN
    • Cause Analysis-Data Collection
    • Cause Analysis-Diagnostic Methods
    • Solution Generation
    • Rigorous treatment
  • Expansion of an Improvement Program to do more
  • Workshops on Problem Identification, Definition, Cause Analysis

Friday, March 17th, 2017

8:30 a.m. - 4:30 p.m.



Double-Tree by Hilton Hotel Houston Hobby Airport 8181 Airport Blvd, Houston, TX 77061*
(*Depending on number of registrants, the venue may change to QIA's own training center next door to the hotel)

Student Testimonials

"I would definitely recommend the course to anyone who needs to quickly learn how to understand, transition, and implement to the new standard."

Jennifer Ishee, Sulzer Pumps

"Quality Institute of America (QIA) has given my company the tools and strategies I will need to move forward with transitioning to the new ISO 2015 standard - with confidence!"

Patricia Shepherd, Pemex

"It's the instructors that make the difference--- with their decades of experience in running manufacturing, quality and then consulting, and auditing."

J. R. Kuzniar, Eagle Burgmann


Wali Alam

Wali is a degreed engineer with 22 years of leadership experience in manufacturing that included leadership roles in manufacturing engineering, manufacturing, supply-chain, and quality systems. He has spent an additional 23 years working continuously as a certification auditor, consultant, and trainer in North America, UK and Asia. He was one of the first Registered Lead auditors in the USA. Wali is well regarded in the Quality profession and enjoyed major leadership roles in the American Society for Quality. He has spoken several times at Quality conferences, and is a featured speaker at the International Conference on Standards, Indianapolis, Nov 9-10.

Michael Prior

Michael is a Certified Quality Auditor and has a Bachelor of Science from Texas State University. Michael has over 25 years of corporate experience in Fortune 100 companies. He has published several articles related to ISO 9001-2008 and 9001-2015. He is a practicing auditor and professional speaker, and has instructed QMS courses both in industrial and college settings.

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