Customer satisfaction is the key to an organization’s success. The Quality Management Software QISS’s Customer Management module provides the start and end of the customer relations process, linking with the rest of the Management System that are all geared to obtaining the highest customer satisfaction.

QISS’s customer management module includes two components, complaint management and customer surveys. While complaint management helps take care of problems, customer surveys help measure the level of current satisfaction. In addition, the Nonconformance- Corrective Action portal provides a direct control to your customer so that they can have a say in their own satisfaction.

Each customer complaint is assigned to a responsible person after initial review and that person takes necessary steps to investigate and validate the complaint through workflow approach. QISS allows non-conformances to be initiated from complaints so that they can be appropriately dispositioned.

Customer survey is very elegant component and users can breeze through preparing surveys, using reusable questions stored in question bank. Surveys can be published immediately after preparing it or scheduled for publication at desired time. QISS analyses customer responses and reports mean and standard deviation of satisfaction-level based questions among other data.

QISS customers also can initiate non-conformances and corrective actions directly in QISS portal and then monitor their progress until the end. QISS’s customer management is much needed module, if an organization deals with lot of customers and wants to manage them effectively.
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